Refund and Cancellation Policy

Last Updated: 08/06/2026

At Dastkari Chikan, customer satisfaction is our priority. We strive to provide high-quality Lucknowi Chikankari products. Please read our Refund and Cancellation Policy carefully before placing an order.

Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order or before the order has been shipped, whichever is earlier.
  • Once an order has been processed or dispatched, it cannot be cancelled.
  • To request a cancellation, please contact our customer support team with your order details.

Return Eligibility

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect.
  • The return request is raised within 7 days of delivery.
  • The product is unused, unwashed, and in its original condition with all tags and packaging intact.

Products that have been used, washed, altered, or damaged after delivery will not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Products purchased during special sales, clearance sales, or promotional offers.
  • Customized or made-to-order products.
  • Gift cards or promotional vouchers.

Refund Process

  • Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be credited to the original payment method used during purchase.

Exchange Policy

If you receive a damaged, defective, or incorrect product, we may offer a replacement or exchange subject to product availability.

Shipping Charges

  • Original shipping charges are non-refundable unless the return is due to our error.
  • In cases of damaged or incorrect products, return shipping charges may be borne by Dastkari Chikan after verification.

Refund Delays

If you have not received your refund within the expected timeframe:

  • Check your bank account or payment method.
  • Contact your bank or payment provider, as processing times may vary.
  • If the issue persists, contact us using the details below.

Contact Us

For cancellation, return, exchange, or refund-related queries, please contact:

Dastkari Chikan
Shop No. UG-03, Hotel Mezbaan, Shan Complex, Purana RTO Compound, Lucknow – 226001, Uttar Pradesh, India

Phone: +91 9321576238
Email: info@dastkarichikan.com

By placing an order on our website, you agree to the terms of this Refund and Cancellation Policy.